Experience Design is a constantly changing landscape where many of us get to temporarily step inside the protective bubble of organisations and industries most people only ever read about.
In a myopic move the New Zealand Transport Agency has nixed a proposed rescue package that could have saved the long-running Capital Connection rail service. In the process they will be killing-off a productive little economy that has been thriving for over 20 years. Their excuse is that removing the service won’t lead to traffic … Continue reading NZ Govt Set to Mothball Economic Powertrain
DJ FiESTA! 1995. Photo Otago Daily Times. To others I apparently appear self-confident, but in reality I suffer from a fairly regular sprinkling of self-doubt. Too often I feel like my work might not be good enough, that I don’t spend quality time on things and that there’s someone better than me who … Continue reading Keeping sucking and carry on
Well… …I don’t have a plan but it looks like I’m back. I think I’m going to be less glossy and a bit more gritty from now on. You’ll not only be hearing about my adventures in Experience Design but whatever’s rocking my world right now. I’ll reveal more about my personal life, thoughts and … Continue reading So it’s about time I updated my blog isn’t it?
Occasionally I get emails from aspiring User Experience professionals asking a bunch of questions about the industry and how I got into it. Over the years I’ve had people contacting me from around the world including the USA, Europe, The Philippines, India and New Zealand. I thought it might be useful to share some of these questions … Continue reading Answers to those Questions
User Experience professionals need to get their heads out of the computer screen and look at the bigger picture.
Being down-under often means we are off the radar. But did you know that New Zealand is also brimming with UX (User Experience) evangelists? This is my list of Twitter must-follows for any New Zealander interested in locals talking about usability, user experience, information architecture and interaction design. This is by no means a comprehensive … Continue reading 11 Must-Follow Kiwi User Experience Evangelists on Twitter
On my 12-hour flight to San Francisco, Air New Zealand offered a plethora of inflight entertainment including a grumpy hostess, movies, music and computer games. I’m one of those people who feels overwhelmed by too many choices when visiting a record store or bookshop. The Air NZ inflight entertainment system made me feel the same … Continue reading Flying like a Conchord
Canon TX1 : Ingenious or insane – I’m not sure which…I’ve been so busy recently that my new (and first ever) digital camera sat unopened on my desk for 7 days… For just $NZ500 (plus an extra $80 for a 4Gb memory card) I’ve now got a camera which not only shoots stills, but also … Continue reading Gadget Neglect
Qantas have a ‘thick’ online booking system. This came to light when I read an article in The Dominion Post this morning, which reads: A mother says she will never fly Qantas again after her two unaccompanied children were bumped off an overloaded Wellington to Sydney flight and sent to Auckland instead. And here’s the … Continue reading Make Qantas Smarter (and win!)
It has been interesting watching Chandima in action at Provoke since I lured him away from Synergy Fronde (or “Fondle” as some of us affectionately refer to them around here). This man is on the rampage – and we like it like that…By no means is Provoke the perfect company (almost – we’re just doing … Continue reading Free, free – set them free…
They’re ripping up the footpath along the Queens Highway on the Kapiti Coast – then laying it down again in pretty much the same place.
A few weeks ago I ‘treated’ my daughter to her first big train trip – on the Overlander – in what proved to be a scenic experiment in illusion and culinary depravation.
In an act of hypocrisy I’m abandoning electric rail in favour of a fossil-guzzling car. This was not a light decision, but the Kapiti-Wellington public transport system has literally driven me off the rails… For years I’ve been a staunch climate change warrior. I’d catch a bus from home to the Paraparaumu train station (20 … Continue reading I’m going off the rails
It’s one of those strange things about my world – every time I criticise a company or Government department the next day they’re nominated for an award (or even actually win something). It happened with Statistics NZ and the Online Census and now it has happened with Kiwibank. Kiwibank wins 2006 Sunday Star-Times Cannex Banking … Continue reading BankDirect vs Kiwibank
For the last six weeks I’ve been working as an undercover agent – posing as a new customer for Kiwibank – New Zealand’s big little bank. Secret Spy Profile Having been a customer of several other banks in previous occupations, at first I found this assignment a cinch. The undercover role was surprisingly similar to … Continue reading Kiwibank’s Secret Formula?