While User Experience is, like, at least six occupations rolled into one, it’s still possible to reach a point in your career when you’re asking yourself – “There must be more to it than this!” Time for a bit of a shake-up? 1. Carry on as usual but shift into a different industry While designing … Continue reading You’ve mastered UX. Where to next?
User Experience professionals need to get their heads out of the computer screen and look at the bigger picture.
Those companies who wrap a service around their product are doing a roaring trade.
Business owners, service delivery managers, business analysts and user experience consultants could learn a lot from tacky reality TV shows like ‘Tabatha’s Salon Takeover’. The straight-talking Ozzie, Tabatha Coffey lends her sound advice and styling expertise to help make over America one salon at a time in this new series (Friday’s, 9.30pm on TV3). In … Continue reading Tabatha the Service Design Goddess
A presentation from my archives – many of the points made in these slides are still relevant today. Notes From User Experience Week 2008 from Zef Fugaz
The electricity industry is undergoing a revolution in New Zealand and overseas. Here’s a look at some of the latest activity…
You wouldn’t believe how hard it is to get a stamp for a postcard in San Francisco. Getting a postcard is the easy part. But buying stamps? They should make it a new sport at the Olympics. The place that sold me the postcards told me to try the liquor store next door. But they … Continue reading Stamps Licked?
On my 12-hour flight to San Francisco, Air New Zealand offered a plethora of inflight entertainment including a grumpy hostess, movies, music and computer games. I’m one of those people who feels overwhelmed by too many choices when visiting a record store or bookshop. The Air NZ inflight entertainment system made me feel the same … Continue reading Flying like a Conchord
Rex and I are off to the West Coast of the USA this weekend… I’ll be attending User Experience Week in San Francisco and Rex SIGGRAPH in Los Angeles. It might come as a surprise to our American friends, but the biggest concern we have about visiting the US is not the startling fact that … Continue reading Make that a double cona
Brendon Ford and I have just returned from a miniature junket in Nelson to present the mechanics behind the award-winning intranet we worked on for the Ministry of Transport back in 06/07. Quantum Content During my presentation I briefly tried to compare quantum theory to CMS-metadata-driven content – which for me has its similarities in … Continue reading Quantum Theory Perplexes Information Hippies in Nelson
Qantas and Air New Zealand could greatly improve their online booking process when it comes to children who need to fly unaccompanied. There’s many reasons why children need to fly alone. Their parents might live in two different cities; a child might be going to spend the holidays with their grandparents; a child might be … Continue reading Helping Airlines Cope with Children
Qantas have a ‘thick’ online booking system. This came to light when I read an article in The Dominion Post this morning, which reads: A mother says she will never fly Qantas again after her two unaccompanied children were bumped off an overloaded Wellington to Sydney flight and sent to Auckland instead. And here’s the … Continue reading Make Qantas Smarter (and win!)
Provoke has some exciting projects on the horizon and I’m keen to hear from (or about) any fantabulous e-commerce gurus out there (freelancers or full-timers). You might be the sort of person who could lead the research, strategy, requirements and information architecture of a large e-commerce and dynamic data-driven web site.
In my search for a fuel-efficient car I was amazed to learn that in New Zealand you can buy a Prius for around $5000.
A few weeks ago I ‘treated’ my daughter to her first big train trip – on the Overlander – in what proved to be a scenic experiment in illusion and culinary depravation.
In an act of hypocrisy I’m abandoning electric rail in favour of a fossil-guzzling car. This was not a light decision, but the Kapiti-Wellington public transport system has literally driven me off the rails… For years I’ve been a staunch climate change warrior. I’d catch a bus from home to the Paraparaumu train station (20 … Continue reading I’m going off the rails