Occasionally I get emails from aspiring User Experience professionals asking a bunch of questions about the industry and how I got into it. Over the years I’ve had people contacting me from around the world including the USA, Europe, The Philippines, India and New Zealand. I thought it might be useful to share some of these questions … Continue reading Answers to those Questions
Digital content should be there to enhance and extend an already compelling real-world experience, not replace, clutter or dominate it.
Being down-under often means we are off the radar. But did you know that New Zealand is also brimming with UX (User Experience) evangelists? This is my list of Twitter must-follows for any New Zealander interested in locals talking about usability, user experience, information architecture and interaction design. This is by no means a comprehensive … Continue reading 11 Must-Follow Kiwi User Experience Evangelists on Twitter
A presentation from my archives – many of the points made in these slides are still relevant today. Extracts from a workshop at GOVIS 2007. This one-day intensive workshop taught attendees how to incorporate user goals and agency needs into the web design process. Workshop presenters: Zef Fugaz, Bob Medcalf, Elyssa Timmer. Feedback from the … Continue reading Power to the People!
I’ve been hinting for a while that we had big news for 2008 : and now the word is out! Provoke – Project Management, Information Architecture, Implementation, Development. Capiche – Visual Design.From Jakob Nielsen’s Alertbox, January 7, 2008 10 Best Intranets of 2008 The winners of the award for 10 best-designed intranets for 2008 are: … Continue reading Jakob’s Top 10 Provoked!
We’ve been going all gooey over ‘blob charts’ – our answer to persona data analysis – a godsend when faced with dozens of interview transcriptions and observations. When analysing users we look at a huge number of facets including: …Gender, Age group, Family situation, Income, Housing, Where living, Occupation, Education, Race/Ethnicity, Nationality, Language skills, Social … Continue reading Blobbing-Up Users
Apologies to my regular subscribers – I’m not keeping pace with my goal of two blogs a week. Part of the reason is the return of my dj turntables (I sold them in 1999 – now they’re back!), gathering and stacking firewood for the winter (which we’re told is “still coming”), and my work at … Continue reading Feedback from Power to the People
Today I co-presented a full day workshop at GOVIS 2007 here in Wellington. I didn’t think I’d make it having spent the last few days in bed with an aggressive case of bacterial sinutus. Over the weekend I’d taken nasty antibiotics (for the first time in living memory), and was feeling a tad strange… My … Continue reading Reflections on Power to the People
If you haven’t heard from me in recent weeks it’s because I’m stupidly busy, and when I get extra busy I often end up in a strange ‘reality distortion field’ where the busier I get the more I suddenly decide to take on. I don’t know if this is a sign of abject stupidity or … Continue reading stuck in a reality distortion field
Qantas and Air New Zealand could greatly improve their online booking process when it comes to children who need to fly unaccompanied. There’s many reasons why children need to fly alone. Their parents might live in two different cities; a child might be going to spend the holidays with their grandparents; a child might be … Continue reading Helping Airlines Cope with Children
Qantas have a ‘thick’ online booking system. This came to light when I read an article in The Dominion Post this morning, which reads: A mother says she will never fly Qantas again after her two unaccompanied children were bumped off an overloaded Wellington to Sydney flight and sent to Auckland instead. And here’s the … Continue reading Make Qantas Smarter (and win!)
After a slow start to the year, the Wellington Usability Professionals group has an exciting series of events planned for 2007! To kick things off, their next meeting is Tuesday April 3rd and will be about prototyping tools for web design. A rapid iterative prototyping process is often used with user centred design (UCD) methodologies. … Continue reading prototyping tools for web design
Provoke has some exciting projects on the horizon and I’m keen to hear from (or about) any fantabulous e-commerce gurus out there (freelancers or full-timers). You might be the sort of person who could lead the research, strategy, requirements and information architecture of a large e-commerce and dynamic data-driven web site.
Stuff reports a ‘big financial hit’ for Stagecoach due to staff not understanding their new software.
Are we throwing ourselves blindly into a yawning flat paradigm with the Apple iPhone? Let us consider a world without pressing your (or someone else’s) buttons… First of all, try kissing a glossy photograph of Bradgelina’s lips (Brad or Angelina, or both, depending on your persuasion). Next, try some real lips – you might want … Continue reading iFlat Earth
PERSONA QUAKE! Following my ‘Bring Your Personas to Life’ article on Boxes and Arrows (and more recently, this blog) I’ve attracted a lot of criticism and some praise. I don’t mind stirring debate, but somehow feel that some people assumed the extreme-end of my method. Infact all I was saying is that a constructive approach … Continue reading Personas Banking Elves & Why Technology Does Not Matter