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You’ve mastered UX. Where to next?
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User Experience Outside the Square
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Gimme Good Service
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Tabatha the Service Design Goddess
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Notes From User Experience Week 2008
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People to the Power
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Stamps Licked?
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Flying like a Conchord
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Make that a double cona
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Quantum Theory Perplexes Information Hippies in Nelson
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Helping Airlines Cope with Children
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Make Qantas Smarter (and win!)
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Seeking User Experience Strategic Guru (E-Commerce)
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Sitting on a Hybridised Bomb?
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Starving on the main-trunk line
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I’m going off the rails
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Psychic Customer Service
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BankDirect vs Kiwibank
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Kiwibank’s Secret Formula?
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Insincerity Sucks
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Thematics
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Foto Blotto
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Trade Me Your Region
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Designing for Loyalty