Tally Group: CXO, Head of Digital, VP Product (2019-2023)

My time at Billcap and Tally gave me hands-on experience working with energy start-ups and global utilities who have been trying out new ideas to break the status quo. The key products I’ve played a hand in are used to engage over a million energy consumers across Australia, New Zealand, Japan, United States and UAE.


Overview:

As a VP of Digital Product at Tally Group, I was responsible for leading the development and management of a complete digital self-service product suite catered to mass-market customers in the energy sector. This suite comprised various key features, insights, and engagement tools designed to empower customers with seamless account management and personalized experiences.

Key Responsibilities:

Product Development and Enhancement:

Customer Insights and Engagement:

Upsell Opportunities:

Behavioral Demand Response (BDR) Integration:

Customer Support and Training:

Achievements:

This work experience at Tally Group allowed me to apply my expertise in product management, customer engagement, and data-driven decision-making while contributing to the company’s growth and success in the global competitive energy market.