Category: Strategy

A Suite Makeover

Ever heard the saying “you’re your own worst client?” In our industry it’s common knowledge that a DYO (or “Design Your Own“) website is one of the trickiest things a web/interactive/design company can undertake. First of all, paid work always comes first. So despite your best efforts the DYO falls by the wayside, only to […]

Tabatha the Service Design Goddess

Business owners, service delivery managers, business analysts and user experience consultants could learn a lot from tacky reality TV shows like ‘Tabatha’s Salon Takeover’. The straight-talking Ozzie, Tabatha Coffey lends her sound advice and styling expertise to help make over America one salon at a time in this new series (Friday’s, 9.30pm on TV3). In […]

Don’t Mash the Method

Is ‘process’ the same as ‘method’? Many people seem confused. Does it matter? Sort of. It matters when your job is to take a look at how a company runs its design and production line. Over the years I’ve re-engineered the in-house processes for a handful of IT and New Media companies. I’ve learnt that, […]

Software Specifications With Vision

When it comes to building software many New Zealand companies unnecessarily struggle with design and development issues. Much of this is due to software specifications without adequate pictures. Below is the specification a building architect has written for a new house: …the total floor area of the building is to be approximately 250 square metres […]

Designing for Loyalty

Astute web designers do more than just design with your customers in mind- they actually design with your customers- in person. Zef Fugaz looks at ways to get your users on board, and looks at New Zealand success stories. This article originally appeared in Unlimited Magazine (June 2004) The dotcom crash taught the young web […]

Kissing the Lips of E-govt

Achieving e-Government compliance for public sector websites will require a makeover that’s greater than skin-deep. Zef Fugaz looks at the realities of putting public service websites on the operating table and making them skip to an e-Government beat. Trevor has spoken. By 2006 all public service websites will have to be well and truly on […]