Category: Opinion

So it’s about time I updated my blog isn’t it?

Well… …I don’t have a plan but it looks like I’m back. I think I’m going to be less glossy and a bit more gritty from now on. You’ll not only be hearing about my adventures in Experience Design but whatever’s rocking my world right now. I’ll reveal more about my personal life, thoughts and […]

Answers to those Questions

Occasionally I get emails from aspiring User Experience professionals asking a bunch of questions about the industry and how I got into it. Over the years I’ve had people contacting me from around the world including the USA, Europe, The Philippines, India and New Zealand. I thought it might be useful to share some of these questions […]

11 Must-Follow Kiwi User Experience Evangelists on Twitter

Being down-under often means we are off the radar. But did you know that New Zealand is also brimming with UX (User Experience) evangelists? This is my list of Twitter must-follows for any New Zealander interested in locals talking about usability, user experience, information architecture and interaction design. This is by no means a comprehensive […]

Flying like a Conchord

On my 12-hour flight to San Francisco, Air New Zealand offered a plethora of inflight entertainment including a grumpy hostess, movies, music and computer games. I’m one of those people who feels overwhelmed by too many choices when visiting a record store or bookshop. The Air NZ inflight entertainment system made me feel the same […]

Make Qantas Smarter (and win!)

Qantas have a ‘thick’ online booking system. This came to light when I read an article in The Dominion Post this morning, which reads: A mother says she will never fly Qantas again after her two unaccompanied children were bumped off an overloaded Wellington to Sydney flight and sent to Auckland instead. And here’s the […]

I’m going off the rails

In an act of hypocrisy I’m abandoning electric rail in favour of a fossil-guzzling car. This was not a light decision, but the Kapiti-Wellington public transport system has literally driven me off the rails… For years I’ve been a staunch climate change warrior. I’d catch a bus from home to the Paraparaumu train station (20 […]

BankDirect vs Kiwibank

It’s one of those strange things about my world – every time I criticise a company or Government department the next day they’re nominated for an award (or even actually win something). It happened with Statistics NZ and the Online Census and now it has happened with Kiwibank. Kiwibank wins 2006 Sunday Star-Times Cannex Banking […]

TV3 Website Gives Me Nightmares

Just when I thought the web was actually going through a revival with usability, web standards, AJAX taking hold – and New Zealanders actually starting to churn out some pretty decent websites – TV3 had to come along and trash the party. Obviously TV3′s web designers needed a ‘What’s Hot/What’s Not’ list – so I’ve […]

Insincerity Sucks

An article in the Sunday Star Times (‘Insincerely yours’, Oct 9 2005) claims that New Zealand companies “are robbing their customers, robbing their staff, and robbing themselves with an insincere approach to customer service”. The article goes on to say: The good experiences were powerful – but so were the bad ones: “Some people were […]

Thematics

My customer experience today at a ‘Theme Basics Store’ in Wellington… [ZEF] Hi, do you sell shower curtains? [TBS SHOP ASSISTANT] Yes – over there… (points) [ZEF] (looks over) They look great – can you tell me what length they are? [TBS] Hang on (finds a brochure) 180cm or 190cm – it depends – we’ve […]

Foto Blotto

It was my first exploration into the brave new world of ordering photo-prints online. I thought the experience would be simple… Visit a website Upload a bunch of photos I want printed Choose the size and format Enter my address and credit card details Then forget about it a for a few days… …until “viola!” […]

Blind Greens

While travelling from Ohakune to Paraparaumu the other day I became obsessed with the plethora of political party billboards lining the highway. To the point…The National Party takes the cake for effective design (and billboards per mile), and the Social Credit party billboard in Wanganui wins the prize for sheer audacity… (won’t they ever give […]

Trade Me Your Region

The Trade Me ‘change my region’ feature assumes New Zealanders are hermits – never leaving the comfort of their internet device, home, street or town. I live and work in more than one region.The purpose of ‘change my region’ is to allow people to search for goodies in ‘their region’ (or, alternatively, over the whole […]

Rise of the Usability Guru

Your next Guru could be a usability practitioner. It was only a few years ago that the term “usability” was widely categorised as a misspelling or another lunatic fringe concept being pushed by idiosyncratic web designers. But a change is in the air and usability is increasingly becoming “the secret weapon” for many web and […]